Service Scheduling Specialist

Sunset Auto Family; Sumner (WA); Presencial; USD 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Paid time off

Paid holidays

Competitive pay

Resumo da oferta

Sunset Auto Family is seeking a Scheduling Coordinator to join our Service Department. You will manage inbound and outbound calls, maintain appointment flow, and help optimize service throughput while delivering friendly, professional customer service.

Responsibilities include navigating multiple computer applications, following scripts, and promoting appropriate service options. This full-time role offers growth opportunities within a team‑driven dealership environment.

Qualificações

• Previous customer service experience required (preferred call center experience).
• Previous service experience preferred but not required.
• Must be able to work well with customers and work well under pressure.
• Excellent verbal and written communication skills.
• Proficient computer ability.
• Ability to work in a process driven work environment.
• Excellent Attendance Record
• Positive Attitude
• Willingness to learn and follow company processes

Responsabilidades

• Follow scripts and guidelines on all inbound and outbound calls.
• Maintain a high level of world class customer service/professionalism to all customers.
• Navigate through multiple computer applications with speed and accuracy.
• Acquire knowledge of service information related to makes and models of dealerships.
• Recommend additional products that best suit customer service needs.
• Ensure all calls are answered promptly.
• Demonstrate the ability to interact effectively with dealer personnel at all levels.
• Perform other duties as assigned.

Conhecimentos

Customer service

Communication skills

Computer skills

Work under pressure

Attendance

Willingness to learn

Process adherence

Team player

Descrição da oferta de emprego

Sunset Auto Family is seeking a Scheduling Coordinator to join our Service Department. You will manage inbound and outbound calls, maintain appointment flow, and help optimize service throughput while delivering friendly, professional customer service.

Responsibilities include navigating multiple computer applications, following scripts, and promoting appropriate service options. This full-time role offers growth opportunities within a team‑driven dealership environment.