Service Scheduling Coordinator – Growth & Training

Sheridan; Wilmington (DE); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Growth opportunities

Supportive team environment

Comprehensive training & professional 

Health, dental, eye care

401k with company match

Résumé du poste

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for the Service Department. You will manage appointment schedules to maximize technician availability and ensure smooth operations with excellent customer service.

You will coordinate appointments, confirm updates with customers, maintain records, collaborate with the service team to prioritize urgent repairs, and handle inbound calls professionally.

Qualifications

• Prior scheduling or customer service experience, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Responsabilités

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Connaissances

Scheduling

Customer service

Organization

Communication

Time management

Multitasking

Outils

Scheduling software

Basic computer applications

Description du poste

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for the Service Department. You will manage appointment schedules to maximize technician availability and ensure smooth operations with excellent customer service.

You will coordinate appointments, confirm updates with customers, maintain records, collaborate with the service team to prioritize urgent repairs, and handle inbound calls professionally.