Scheduling Coordinator - Sumner, Washington, United States

Sunset Auto Family; Sumner (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

Job summary

Sunset Auto Family is seeking a Scheduling Coordinator to support the Service Department. You will handle inbound/outbound calls with scripts, maintain excellent customer service, and efficiently navigate multiple software applications while learning service information for various makes/models.

The role emphasizes a friendly, reliable, and organized team player who communicates well, handles pressure, and shows willingness to learn company processes.

Qualifications

• Previous customer service experience required (preferred call center experience).
• Service experience preferred but not required.
• Must work well with customers and under pressure.
• Excellent verbal and written communication skills.
• Proficient computer ability.
• Ability to work in a process-driven environment.
• Excellent attendance record; positive attitude; willingness to learn and follow processes.

Responsibilities

• Follow scripts and guidelines on all inbound and outbound calls.
• Maintain world-class customer service and professionalism with all customers.
• Navigate multiple computer applications quickly and accurately.
• Acquire knowledge of service information related to makes and models of dealerships.
• Recommend additional products that best fit customer service needs.
• Ensure all calls are answered promptly.
• Interact effectively with dealer personnel at all levels.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Process-driven

Attendance

Positive attitude

Learning mindset

Job description

Sunset Auto Family is looking for a Scheduling Coordinator for our Service Department. This position focuses on maintaining an excellent customer experience and increasing the service traffic and profitability. Successful candidates will be, friendly, reliable, articulate, enthusiastic and a self‑motivated team player with outstanding communication skills, a positive attitude, willingness to learn and excellent organization skills.

Duties & Responsibilities:

• Follow scripts and guidelines on all inbound and outbound calls.
• Maintain a high level of world class customer service/professionalism to all customers.
• Navigate through multiple computer applications with speed and accuracy.
• Acquire knowledge of service information related to makes and models of dealerships.
• Recommend additional products that best suit customer service needs.
• Ensure all calls are answered promptly.
• Demonstrate the ability to interact effectively with dealer personnel at all levels.
• Perform other duties as assigned.

Qualifications:

• Previous customer service experience required (preferred call center experience.)
• Previous service experience preferred but not required.
• Must be able to work well with customers and work well under pressure.
• Excellent verbal and written communication skills.
• Proficient computer ability.
• Ability to work in a process driven work environment.
• Excellent Attendance Record
• Positive Attitude
• Willingness to learn and follow company processes

Compensation:

• We offer competitive pay, health benefits, paid time off, and paid holidays.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. Sunset Auto Family is looking to add full time positions with varied schedules. Business Development Center will be open Monday thru Saturday. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are anEqual Opportunity Employer and a drug free workplace.