Scheduling Coordinator

Sunset Auto Family; Sumner (WA); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Paid holidays

Competitive pay

Résumé du poste

Sunset Auto Family is seeking a Scheduling Coordinator to join our Service Department. You will manage inbound and outbound calls, maintain appointment flow, and help optimize service throughput while delivering friendly, professional customer service.

Responsibilities include navigating multiple computer applications, following scripts, and promoting appropriate service options. This full-time role offers growth opportunities within a team‑driven dealership environment.

Qualifications

• Previous customer service experience required (preferred call center experience).
• Previous service experience preferred but not required.
• Must be able to work well with customers and work well under pressure.
• Excellent verbal and written communication skills.
• Proficient computer ability.
• Ability to work in a process driven work environment.
• Excellent Attendance Record
• Positive Attitude
• Willingness to learn and follow company processes

Responsabilités

• Follow scripts and guidelines on all inbound and outbound calls.
• Maintain a high level of world class customer service/professionalism to all customers.
• Navigate through multiple computer applications with speed and accuracy.
• Acquire knowledge of service information related to makes and models of dealerships.
• Recommend additional products that best suit customer service needs.
• Ensure all calls are answered promptly.
• Demonstrate the ability to interact effectively with dealer personnel at all levels.
• Perform other duties as assigned.

Connaissances

Customer service

Communication skills

Computer skills

Work under pressure

Attendance

Willingness to learn

Process adherence

Team player

Description du poste

Sunset Auto Family is looking for a Scheduling Coordinator for our Service Department. This position focuses on maintaining an excellent customer experience and increasing the service traffic and profitability. Successful candidates will be, friendly, reliable, articulate, enthusiastic and a self‑motivated team player with outstanding communication skills, a positive attitude, willingness to learn and excellent organization skills.

Duties & Responsibilities:

• Follow scripts and guidelines on all inbound and outbound calls.
• Maintain a high level of world class customer service/professionalism to all customers.
• Navigate through multiple computer applications with speed and accuracy.
• Acquire knowledge of service information related to makes and models of dealerships.
• Recommend additional products that best suit customer service needs.
• Ensure all calls are answered promptly.
• Demonstrate the ability to interact effectively with dealer personnel at all levels.
• Perform other duties as assigned.

Qualifications:

• Previous customer service experience required (preferred call center experience.)
• Previous service experience preferred but not required.
• Must be able to work well with customers and work well under pressure.
• Excellent verbal and written communication skills.
• Proficient computer ability.
• Ability to work in a process driven work environment.
• Excellent Attendance Record
• Positive Attitude
• Willingness to learn and follow company processes

Compensation:

• We offer competitive pay, health benefits, paid time off, and paid holidays.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. Sunset Auto Family is looking to add full time positions with varied schedules. Business Development Center will be open Monday thru Saturday. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are anEqual Opportunity Employer and a drug free workplace.