Scheduling Coordinator – Automotive Service Growth

Sheridan Ford; Capital Trail Farms (DE); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Growth within a reputable dealership

Supportive team environment

Comprehensive training and development

Health, dental, eye care coverage

401k with company match

Descrizione del lavoro

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for our Service Department. You will manage service appointments, coordinate with technicians, and communicate with customers to ensure a smooth, high-quality service experience.

The role emphasizes accurate record-keeping, prioritizing urgent repairs, and providing timely updates to customers. A positive attitude and strong communication are essential for success in this fast-paced dealership setting.

Competenze

• Experience in scheduling or customer service is required or preferred.
• Strong organizational and communication skills are essential.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Mansioni

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Conoscenze

Customer service

Organizational skills

Multitasking

Communication skills

Time management

Strumenti

Scheduling software

Descrizione del lavoro

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for our Service Department. You will manage service appointments, coordinate with technicians, and communicate with customers to ensure a smooth, high-quality service experience.

The role emphasizes accurate record-keeping, prioritizing urgent repairs, and providing timely updates to customers. A positive attitude and strong communication are essential for success in this fast-paced dealership setting.