Service Scheduling & Maintenance Coordinator

Penske Truck Leasing Co., L.P.; West Haven (CT); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our West Haven, CT facility to manage maintenance scheduling, coordinate outside repairs, and plan the shop work plan.

The role emphasizes collaborating with customers, ensuring timely updates, and maintaining fleet readiness. The ideal candidate has strong customer service experience and hands-on mechanical knowledge, with some supervisory or admin experience.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with Penske management instructions and safety policies.
• Regular, predictable, full attendance is an essential function of the job.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma or equivalent

Associates Degree/Technical School/Bachelors preferred

ASE certification preferred

Tools

Scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our West Haven, CT facility to manage maintenance scheduling, coordinate outside repairs, and plan the shop work plan.

The role emphasizes collaborating with customers, ensuring timely updates, and maintaining fleet readiness. The ideal candidate has strong customer service experience and hands-on mechanical knowledge, with some supervisory or admin experience.