Maintenance & Scheduling Coordinator

Penske Truck Leasing Co.; West Haven (CT); In loco; USD 52.000 - 54.000; Tempo pieno

Descrizione del lavoro

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our West Haven, CT facility to schedule preventive maintenance requests and coordinate outside repairs.

You will plan and manage the shop work plan, and communicate with customers about maintenance updates and scheduling changes. You will also ensure rental units are maintained, parts are available, and vendors meet quality and schedule expectations while helping maintain customer satisfaction and repeat business.

Competenze

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.

Mansioni

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Conoscenze

Customer service

Mechanical experience

Supervisory experience

Service department administration

DOT/OSHA compliance

Formazione

High School Diploma or equivalent

Associate/Technical/Bachelor degree preferred

ASE certification preferred

Descrizione del lavoro

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our West Haven, CT facility to schedule preventive maintenance requests and coordinate outside repairs.

You will plan and manage the shop work plan, and communicate with customers about maintenance updates and scheduling changes. You will also ensure rental units are maintained, parts are available, and vendors meet quality and schedule expectations while helping maintain customer satisfaction and repeat business.