Maintenance Scheduler & Customer Experience Lead

Penske; West Haven (CT); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Penske is seeking a Customer Service Coordinator for the West Haven facility to schedule preventative maintenance, coordinate outside repairs, and plan the shop work on a daily basis. You will work with customers to provide updates and ensure smooth operations.

The role requires 2+ years of customer service, hands-on mechanical experience, and a background in service administration; DOT/OSHA safety compliance is essential, with occasional travel and the ability to maintain a high standard of

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Service scheduling

Administrative duties

Attendance

Education

High school diploma or equivalent

Associate/Technical/Bachelor degree preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske is seeking a Customer Service Coordinator for the West Haven facility to schedule preventative maintenance, coordinate outside repairs, and plan the shop work on a daily basis. You will work with customers to provide updates and ensure smooth operations.

The role requires 2+ years of customer service, hands-on mechanical experience, and a background in service administration; DOT/OSHA safety compliance is essential, with occasional travel and the ability to maintain a high standard of