Maintenance Scheduling & Service Coordinator

Penske Truck Leasing; Town of Montgomery (NY); On-site; USD 29,000 - 39,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance requests and coordinate outside repairs. The role focuses on planning and managing the shop work plan while maintaining strong customer relationships.

Located at 136 Neelytown Road in Montgomery, NY, the position requires mechanical experience and customer service skills to ensure efficient operations and customer satisfaction.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree/Technical School/Bachelors preferred.
• ASE certification preferred.
• Prior experience with service scheduling and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills and hours.
• Communicate maintenance updates to customers, including schedule changes, billing concerns and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure availability of parts for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Hands-on mechanical experience

Supervisory experience

Service department administration

DOT/OSHA compliance

Safety guidelines adherence

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

Tools

Scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator to schedule preventative maintenance requests and coordinate outside repairs. The role focuses on planning and managing the shop work plan while maintaining strong customer relationships.

Located at 136 Neelytown Road in Montgomery, NY, the position requires mechanical experience and customer service skills to ensure efficient operations and customer satisfaction.