Assistant Operations Manager - Scheduling & Quality

Renewal by Andersen; Saco (ME); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your年l

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen is seeking an Assistant Operations Manager to support the Operations team in Maine. You will act as a first point of contact for operations questions, oversee HOA Admin, permit admin, ordering, installation scheduling, QA, and reception while promoting the Esler culture.

This role partners with senior management, resolves escalated issues, manages scheduling and data systems, and contributes to process improvements.

Qualifications

• Highly organized with attention to detail.
• Strong relationship management skills.
• Significant customer service experience required.

Responsibilities

• Partner with senior management to achieve company goals and maintain communication (via phone/email) with Senior Management, Accounting, Sales, QA Team, etc.
• Resolve escalated customer issues with project resolution.
• Manage product ordering and assist the Order team and WHSE manage product delivery units per truck.
• Coordinate installation scheduling and revenue recording with the Installation Manager.
• Oversee scheduling team, assist with incoming calls, and reschedule 'Job In Progress' customers ASAP for job completion.
• Update HOA Admins to ensure projects are processed timely and assist the Permit Admin with questions and information.
• Assist Accounts Receivable reporting, attend meetings, and aid in final payment receipt if installation crew is unable to obtain it.
• Oversee and manage the RTO report with Order Fulfillment team.
• Manage the Installation Revenue Report to record Installer capacity and enter additional monies due from installation labor in the Access Management system.
• Complete all installations scheduled in Enabled +.
• Create better processes and systems for Operations Team.

Skills

Organizational skills

Relationship management

Customer service

Job description

Renewal by Andersen is seeking an Assistant Operations Manager to support the Operations team in Maine. You will act as a first point of contact for operations questions, oversee HOA Admin, permit admin, ordering, installation scheduling, QA, and reception while promoting the Esler culture.

This role partners with senior management, resolves escalated issues, manages scheduling and data systems, and contributes to process improvements.