Customer Service Coordinator: Scheduling & Support Pro

RbA STL; Earth City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account (HSA)

Paid time off

Paid holidays

401(k) plan

Employee discounts

Job summary

Renewal by Andersen STL is seeking a detail-oriented Customer Service Coordinator to support service operations across Birner Group's five regional locations. You will be the central point of coordination for customer service requests, appointment scheduling, parts management, and service documentation.

If you enjoy helping customers, staying organized, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Customer-first mindset with a passion for service.
• Confidence using computer systems and business software.
• Proactive approach to problem-solving and follow-through.

Responsibilities

• Serve as a primary point of contact for customers by handling a high volume of incoming calls professionally and efficiently.
• Schedule, coordinate, and confirm service appointments to ensure a smooth customer experience.
• Create and maintain accurate records of customer communications and service activity.
• Process and track parts orders, following through to resolution and timely delivery.
• Prepare customer service quotes with a high level of accuracy and attention to detail.
• Enter, update, and manage information across multiple software platforms and internal systems.
• Partner with service teams to ensure customer needs are addressed quickly and effectively.

Skills

Organizational skills

Prioritization

Verbal and written communication

Customer-first mindset

Computer literacy

Proactive problem-solving

Job description

Renewal by Andersen STL is seeking a detail-oriented Customer Service Coordinator to support service operations across Birner Group's five regional locations. You will be the central point of coordination for customer service requests, appointment scheduling, parts management, and service documentation.

If you enjoy helping customers, staying organized, and working in a fast-paced environment where no two days are the same, we'd love to meet you.