Multi-Market Scheduling & Appointment Specialist

Esler Companies | Renewal by Andersen; Northborough (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Teammate Assistance Plan

Paid Volunteer Time

Job summary

Esler Companies | Renewal by Andersen is seeking a skilled Confirmation Specialist to support in-home consultation scheduling across multiple markets. If you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly, this role could be a great fit.

We want to meet you! Last year we promoted over 50 teammates, and average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

Qualifications

• Prior Call Center experience is required.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional, friendly demeanor.
• Comfortable navigating multiple systems and applications.
• At least 2 years of data entry experience.

Responsibilities

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
• Ensure customers are fully prepared for their scheduled visits.
• Manage and update calendars to ensure accurate scheduling.
• Handle both inbound and outbound calls to verify details.
• Communicate and coordinate with Sales Consultants across multiple markets.
• Perform accurate data entry across several platforms.
• Follow up on canceled or rescheduled leads to maximize appointment success.

Skills

Verbal communication

Customer service

Multitasking

Organization

Professional demeanor

Data entry

Job description

Esler Companies | Renewal by Andersen is seeking a skilled Confirmation Specialist to support in-home consultation scheduling across multiple markets. If you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly, this role could be a great fit.

We want to meet you! Last year we promoted over 50 teammates, and average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.