Service & Scheduling Specialist

Renewal by Andersen; Saco (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid Time Off

Paid Holidays

Volunteer Time

Tuition Reimbursement

Job summary

Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team in Maine. You will manage service scheduling, communicate with homeowners, and coordinate parts and labor for non-warranty work while ensuring timely follow-up after installations.

You will handle inbound/outbound calls, maintain technician schedules, verify payments, and document all actions. Proficiency with MS Office, especially Excel, and strong communication are essential in this role.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer Service

Communication skills

Teamwork

MS Office/Excel

Phone handling

Adaptability

Operations experience

Tools

MS Office Suite

Excel

Job description

Renewal by Andersen is seeking an experienced Customer Service Coordinator to join our Service team in Maine. You will manage service scheduling, communicate with homeowners, and coordinate parts and labor for non-warranty work while ensuring timely follow-up after installations.

You will handle inbound/outbound calls, maintain technician schedules, verify payments, and document all actions. Proficiency with MS Office, especially Excel, and strong communication are essential in this role.