Maintenance & Service Scheduling Lead

Penske Truck Leasing Co., L.P.; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Lancaster, PA facility. You will schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to maximize productivity and customer satisfaction.

Responsibilities include communicating updates to customers, ensuring parts availability, and coordinating with billing. The role emphasizes safety compliance and regular attendance in a fast-paced environment.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience preferred.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.

Responsibilities

• Develop daily and weekly workforce plans factoring customer needs and repairs.
• Communicate maintenance updates, schedule changes, billing concerns, and issues.
• Ensure Penske rental units are maintained and ready for customers.
• Coordinate with parts availability for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure customer retention.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other duties as assigned.

Skills

Customer service

Supervisory experience

Mechanical experience

Service scheduling

Safety compliance

Education

High School diploma

Associates/Bachelors preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Lancaster, PA facility. You will schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to maximize productivity and customer satisfaction.

Responsibilities include communicating updates to customers, ensuring parts availability, and coordinating with billing. The role emphasizes safety compliance and regular attendance in a fast-paced environment.