Customer Success Scheduler & Shop Operations Lead

Socket.dev; Burlington (NJ); On-site; USD 3,583,000 - 4,569,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions in Burlington, NJ is seeking a Customer Service Coordinator who will schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow. The role emphasizes strong customer communication and productive scheduling to maximize uptime.

Ideal candidates have 2 years of customer service and hands-on mechanical experience, with supervisory and admin experience preferred.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelor degree preferred; ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates and billing concerns with customers to resolve issues.
• Ensure Penske rental units are maintained and prepared for customers.
• Make sure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Assist with other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma

Associates or higher preferred

ASE certification

Job description

Penske Truck Leasing/Transportation Solutions in Burlington, NJ is seeking a Customer Service Coordinator who will schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow. The role emphasizes strong customer communication and productive scheduling to maximize uptime.

Ideal candidates have 2 years of customer service and hands-on mechanical experience, with supervisory and admin experience preferred.