Service Appointment Coordinator – Call Center Specialist

Wayne-Ford; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Wayne Ford is seeking a friendly, dependable Service Department Call Center Representative / Service Appointment Coordinator to help customers schedule vehicle service and stay informed about their service needs. You will answer inbound calls, make outbound calls, manage the service appointment calendar, and follow up with customers about ordered parts.

This role supports the dealership’s service team by keeping appointments organized and providing professional, helpful customer care in a

Qualifications

• Friendly, professional, customer-focused demeanor.
• Excellent organizational skills and dependability.
• Ability to thrive in a fast-paced dealership environment.

Responsibilities

• Answer incoming calls and make outbound calls to assist with service appointments.
• Schedule service appointments and keep the calendar organized and up to date.
• Follow up with customers about ordered parts and vehicle service needs.
• Provide dependable appointment coordination and clear, friendly communication to support the service team.

Skills

Call center

Customer service

Organization

Job description

Wayne Ford is seeking a friendly, dependable Service Department Call Center Representative / Service Appointment Coordinator to help customers schedule vehicle service and stay informed about their service needs. You will answer inbound calls, make outbound calls, manage the service appointment calendar, and follow up with customers about ordered parts.

This role supports the dealership’s service team by keeping appointments organized and providing professional, helpful customer care in a