Scheduling Coordinator

Sheridan Ford; Wilmington (DE); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Opportunity to grow within a reputable

Supportive team environment

Comprehensive training and development

Health, dental, eye care coverage

401k with company match

Zusammenfassung

Sheridan Ford in Wilmington, DE is seeking a Scheduling Coordinator to manage service appointment scheduling and customer communication. You will ensure efficient use of technician time, maintain records, and collaborate with the service team to prioritize urgent repairs and smooth operations.

The role emphasizes strong organizational and communication skills, multitasking ability, and proficiency with scheduling software.

Qualifikationen

• Prior experience in scheduling or customer service, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Aufgaben

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Kenntnisse

Scheduling experience

Customer service

Organizational skills

Communication skills

Multitasking

Tools

Scheduling software

Jobbeschreibung

We are seeking a detail-oriented Scheduling Coordinator to join the Service Department at Sheridan Ford in Wilmington, DE. In this role, you will be responsible for efficiently managing appointment schedules to ensure smooth operations and excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Requirements

• Prior experience in scheduling or customer service, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Benefits

• Competitive compensation package
• Opportunity to grow within a reputable dealership
• Supportive team environment
• Comprehensive training and professional development
• Health, dental, eye care coverage
• 401k with company match

About the Company

Sheridan Ford is a trusted automotive dealership located in Wilmington, DE, committed to providing exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and a workplace culture that fosters growth, integrity, and teamwork.