Scheduling Coordinator

Sheridan Ford; Capital Trail Farms (DE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation package

Growth within a reputable dealership

Supportive team environment

Comprehensive training and development

Health, dental, eye care coverage

401k with company match

Job summary

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for our Service Department. You will manage service appointments, coordinate with technicians, and communicate with customers to ensure a smooth, high-quality service experience.

The role emphasizes accurate record-keeping, prioritizing urgent repairs, and providing timely updates to customers. A positive attitude and strong communication are essential for success in this fast-paced dealership setting.

Qualifications

• Experience in scheduling or customer service is required or preferred.
• Strong organizational and communication skills are essential.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Skills

Customer service

Organizational skills

Multitasking

Communication skills

Time management

Tools

Scheduling software

Job description

We are seeking a detail-oriented Scheduling Coordinator to join the Service Department at Sheridan Ford in Wilmington, DE. In this role, you will be responsible for efficiently managing appointment schedules to ensure smooth operations and excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Requirements

• Prior experience in scheduling or customer service, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Benefits

• Competitive compensation package
• Opportunity to grow within a reputable dealership
• Supportive team environment
• Comprehensive training and professional development
• Health, dental, eye care coverage
• 401k with company match

About the Company

Sheridan Ford is a trusted automotive dealership located in Wilmington, DE, committed to providing exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and a workplace culture that fosters growth, integrity, and teamwork.