Customer Service Scheduler & Maintenance Coordinator

Penske; New Jersey; On-site; USD 26,000 - 33,000; Full time

Job summary

Penske Swedesboro, NJ is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at the Swedesboro facility.

You will develop daily and weekly workforce plans, communicate with customers on updates and billing, ensure parts availability and vendor accountability, and maintain productivity while supporting the service department.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills, and hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Hands-on mechanical experience

Education

High School diploma

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Swedesboro, NJ is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at the Swedesboro facility.

You will develop daily and weekly workforce plans, communicate with customers on updates and billing, ensure parts availability and vendor accountability, and maintain productivity while supporting the service department.