Automotive Service Scheduler - Customer Care Pro

Sheridan Nissan, L.L.C.; Wilmington (DE); Presencial; USD 32.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Dental coverage

Vision coverage

401k with company match

Professional development

Descripción de la vacante

Sheridan Ford in Wilmington, DE is seeking a Scheduling Coordinator to join the Service Department. You will manage service appointments, coordinate with technicians, and communicate with customers to ensure smooth operations and excellent service.

Responsibilities include maintaining appointment records, prioritizing urgent repairs, and providing timely updates. A positive attitude and strong organizational and communication skills are essential for delivering top-notch customer service in a

Formación

• Prior scheduling or customer service experience.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.

Responsabilidades

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Conocimientos

Scheduling

Customer service

Communication

Multitasking

Tech literacy

Herramientas

Scheduling software

CRM software

Microsoft Office

Descripción del empleo

Sheridan Ford in Wilmington, DE is seeking a Scheduling Coordinator to join the Service Department. You will manage service appointments, coordinate with technicians, and communicate with customers to ensure smooth operations and excellent service.

Responsibilities include maintaining appointment records, prioritizing urgent repairs, and providing timely updates. A positive attitude and strong organizational and communication skills are essential for delivering top-notch customer service in a