Scheduling Coordinator

Sheridan; Wilmington (DE); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Supportive team environment

Comprehensive training & professional 

Health, dental, eye care

401k with company match

Job summary

Sheridan Ford in Wilmington, DE is seeking a detail-oriented Scheduling Coordinator for the Service Department. You will manage appointment schedules to maximize technician availability and ensure smooth operations with excellent customer service.

You will coordinate appointments, confirm updates with customers, maintain records, collaborate with the service team to prioritize urgent repairs, and handle inbound calls professionally.

Qualifications

• Prior scheduling or customer service experience, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Skills

Scheduling

Customer service

Organization

Communication

Time management

Multitasking

Tools

Scheduling software

Basic computer applications

Job description

We are seeking a detail-oriented Scheduling Coordinator to join the Service Department at Sheridan Ford in Wilmington, DE. In this role, you will be responsible for efficiently managing appointment schedules to ensure smooth operations and excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Requirements

• Prior experience in scheduling or customer service, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Benefits

• Competitive compensation package
• Opportunity to grow within a reputable dealership
• Supportive team environment
• Comprehensive training and professional development
• Health, dental, eye care coverage
• 401k with company match

About The Company

Sheridan Ford is a trusted automotive dealership located in Wilmington, DE, committed to providing exceptional service and quality vehicles to our community. We pride ourselves on our customer-first approach and a workplace culture that fosters growth, integrity, and teamwork.