Customer-First Service Advisor | Flexible Schedule

Sheridan Nissan, L.L.C.; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plan

Family owned

Job security

Wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Sheridan Auto Group in Wilmington, DE is seeking a Service Advisor to own the customer experience in the service lane. You greet vehicle owners, explain repair processes, and coordinate technician scheduling to ensure prompt, courteous service.

We welcome individuals new to automotive service and those with backgrounds in customer service, retail, or hospitality. A professional appearance and excellent communication are essential, with growth opportunities and paid training.

Qualifications

• Organized and dependable with strong communication skills.
• Ability to manage others and coordinate workflow.
• Excellent time management and customer service focus.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check ready

Job description

Sheridan Auto Group in Wilmington, DE is seeking a Service Advisor to own the customer experience in the service lane. You greet vehicle owners, explain repair processes, and coordinate technician scheduling to ensure prompt, courteous service.

We welcome individuals new to automotive service and those with backgrounds in customer service, retail, or hospitality. A professional appearance and excellent communication are essential, with growth opportunities and paid training.