Automotive Service Scheduler — Growth & Training

Sheridan Ford; Wilmington (DE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunity to grow within a reputable

Supportive team environment

Comprehensive training and development

Health, dental, eye care coverage

401k with company match

Job summary

Sheridan Ford in Wilmington, DE is seeking a Scheduling Coordinator to manage service appointment scheduling and customer communication. You will ensure efficient use of technician time, maintain records, and collaborate with the service team to prioritize urgent repairs and smooth operations.

The role emphasizes strong organizational and communication skills, multitasking ability, and proficiency with scheduling software.

Qualifications

• Prior experience in scheduling or customer service, preferably in an automotive service environment.
• Strong organizational and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency with scheduling software and basic computer applications.
• Positive attitude and a commitment to delivering excellent customer service.

Responsibilities

• Coordinate and schedule service appointments for customers, ensuring optimal use of technician availability.
• Communicate with customers to confirm appointments and provide updates regarding service status.
• Maintain accurate records of scheduled appointments and customer information.
• Collaborate with the service team to prioritize urgent repairs and manage workflow.
• Handle incoming calls and respond to customer inquiries promptly and professionally.

Skills

Scheduling experience

Customer service

Organizational skills

Communication skills

Multitasking

Tools

Scheduling software

Job description

Sheridan Ford in Wilmington, DE is seeking a Scheduling Coordinator to manage service appointment scheduling and customer communication. You will ensure efficient use of technician time, maintain records, and collaborate with the service team to prioritize urgent repairs and smooth operations.

The role emphasizes strong organizational and communication skills, multitasking ability, and proficiency with scheduling software.