Service & Scheduling Coordinator – Equipment

Page Mechanical Group, Inc.; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

A reputable machinery service provider in Charlotte is seeking a Service Advisor to assist the Service Department with customer service needs, managing work orders, handling phone calls, and scheduling service. Ideal candidates should possess a high school diploma, two years of mechanical experience, and strong customer service skills. Proficiency in MS Office, especially Excel and Outlook, is necessary. The position requires a valid driver's license and offers a dynamic work environment in a close-knit team.

Qualifications

• Valid driver's license required.
• Ability to read and interpret documents.
• PC literate, proficient with MS Office, emphasis in Excel.

Responsibilities

• Handle customer service calls and scheduling.
• Assist in appraisals and quotes of repair work.
• Schedule shop assignments and field service work.

Skills

Customer Service experience

Administrative Support experience

Strong problem-solving skills

Excellent time management skills

Ability to communicate effectively

Education

High school diploma or equivalent

Two years mechanical experience

Tools

MS Office (Excel, Outlook)

Job description

A reputable machinery service provider in Charlotte is seeking a Service Advisor to assist the Service Department with customer service needs, managing work orders, handling phone calls, and scheduling service. Ideal candidates should possess a high school diploma, two years of mechanical experience, and strong customer service skills. Proficiency in MS Office, especially Excel and Outlook, is necessary. The position requires a valid driver's license and offers a dynamic work environment in a close-knit team.