Off-Road Service Advisor & Customer Experience Lead

Keffer Chrysler Jeep Dodge; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

An automotive service center in Charlotte seeks a Service Advisor to facilitate customer engagement from inquiry through upfitting completion. This role involves coordinating services, providing sales support, and ensuring showroom and digital standards are upheld. Candidates should have experience in customer service, strong communication skills, and the ability to manage upfitting services efficiently. This position includes responsibilities such as handling service appointments, ensuring a professional image, and engaging on social media to promote services.

Qualifications

• Experience in customer service, particularly in automotive services.
• Strong communication skills for engaging with customers over the phone and in person.
• Ability to coordinate technical service needs accurately.

Responsibilities

• Serve as a key contact for customers during the upfitting process.
• Handle service appointments and lead identification.
• Maintain showroom and digital presence standards.

Skills

Customer engagement

Service coordination

Sales support

Technical knowledge of upfitting

Social media management

Job description

An automotive service center in Charlotte seeks a Service Advisor to facilitate customer engagement from inquiry through upfitting completion. This role involves coordinating services, providing sales support, and ensuring showroom and digital standards are upheld. Candidates should have experience in customer service, strong communication skills, and the ability to manage upfitting services efficiently. This position includes responsibilities such as handling service appointments, ensuring a professional image, and engaging on social media to promote services.