Service Advisor

Page Mechanical Group, Inc.; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

A reputable machinery service provider in Charlotte is seeking a Service Advisor to assist the Service Department with customer service needs, managing work orders, handling phone calls, and scheduling service. Ideal candidates should possess a high school diploma, two years of mechanical experience, and strong customer service skills. Proficiency in MS Office, especially Excel and Outlook, is necessary. The position requires a valid driver's license and offers a dynamic work environment in a close-knit team.

Qualifications

• Valid driver's license required.
• Ability to read and interpret documents.
• PC literate, proficient with MS Office, emphasis in Excel.

Responsibilities

• Handle customer service calls and scheduling.
• Assist in appraisals and quotes of repair work.
• Schedule shop assignments and field service work.

Skills

Customer Service experience

Administrative Support experience

Strong problem-solving skills

Excellent time management skills

Ability to communicate effectively

Education

High school diploma or equivalent

Two years mechanical experience

Tools

MS Office (Excel, Outlook)

Job description

Service Advisor - Charlotte

Hills Machinery is seeking a service administrator. The service administrator assists the Service Department with customer service needs, opening and closing of work orders, activities in delivered of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

Qualification

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License
• Customer Service experience
• Administrative Support experience

Education, Skill, and/or Experience Requirements:

• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write diagnosis and work completed on routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid driver’s license with a good driving record.
• Quick learner with the ability to think out of the box.

Started in 2007, Hills Machinery is owned by brothers, Adam and Jim Hills and operated by a dedicated team of heavy equipment industry professionals. Hills Machinery is proud to have a close-knit group of employees who care deeply about serving their customers.