Automotive Service Leader: Customer Experience

Meineke - 3043; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Career Advancement

Training and Development

Comprehensive Benefits Package

Employee Discounts

Positive Work Environment

Locally-Owned

Cutting-Edge Tools and Equipment

Work-Life Balance

Job summary

A leading automotive service company in Charlotte, NC, is looking for a Service Advisor to join its team. The ideal candidate will have excellent communication and customer relationship skills, along with solid service writer capabilities and management experience. Responsibilities include managing service advisors, addressing customer inquiries, and overseeing the service department's operations. Join a supportive and locally-owned workplace that values personal and professional growth while enjoying competitive compensation and benefits.

Qualifications

• Valid state-issued driver's license and clean driving record required.
• At least two years of experience as an automotive service writer or service advisor.
• Deep understanding of automotive technology and repair services.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.

Skills

Communication skills

Customer relationship skills

Service writer capabilities

Management experience

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

A leading automotive service company in Charlotte, NC, is looking for a Service Advisor to join its team. The ideal candidate will have excellent communication and customer relationship skills, along with solid service writer capabilities and management experience. Responsibilities include managing service advisors, addressing customer inquiries, and overseeing the service department's operations. Join a supportive and locally-owned workplace that values personal and professional growth while enjoying competitive compensation and benefits.