Automotive Service Advisor: Growth, Training & Benefits
Scott Clark Honda
14 days+
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Benefits offered by this job
Job summary
A leading automotive service facility in Charlotte, NC seeks an Automotive Service Advisor. This entry-level position offers the chance for advancement depending on attitude and work ethic. Responsibilities include greeting customers, diagnosing car issues, translating problems to technicians, and managing service records. The ideal candidate will have strong communication skills and a working knowledge of automotive products. Benefits include health insurance, 401K, and paid vacation.
Qualifications
- Experience in diagnosing car issues based on customer descriptions.
- Ability to translate customer needs to workable technician orders.
- Continuously acquire knowledge on newer vehicle functions.
Responsibilities
- Greet customers and provide excellent service.
- Determine and diagnose car issues.
- Translate customer problems to actionable work orders.
- Order necessary parts from suppliers.
- Invoice and collect payment for services rendered.
- Handle customer complaints regarding services.
Skills
Working knowledge of automotive products
Strong communication skills
Exceptional customer service skills
Organizational skills
Basic mathematics skills
Education
Secondary education in automotive field or equivalent work experience
Tools
Reynolds and Reynolds
Job description
A leading automotive service facility in Charlotte, NC seeks an Automotive Service Advisor. This entry-level position offers the chance for advancement depending on attitude and work ethic. Responsibilities include greeting customers, diagnosing car issues, translating problems to technicians, and managing service records. The ideal candidate will have strong communication skills and a working knowledge of automotive products. Benefits include health insurance, 401K, and paid vacation.
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