Parts & Service Advisor — Customer‑Centric Machinery Support

SANY America; Pennsauken Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A machinery manufacturing company in Pennsauken Township is seeking a Parts & Service Advisor to serve as the primary contact between customers and the service departments. The role includes assisting customers with parts inquiries, scheduling services, and ensuring customer satisfaction. Candidates should have strong communication, mechanical knowledge, and customer service skills. This position offers competitive compensation along with an annual performance bonus and benefits.

Qualifications

• Previous experience in parts, service, or customer support roles, preferably in related industries.
• Knowledge of mechanical and technical equipment.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide customers with guidance on parts and service options.
• Assist customers with parts inquiries and order processing.
• Schedule service appointments and coordinate technician workflow.

Skills

Customer service skills

Mechanical knowledge

Communication skills

Organizational skills

Technical problem-solving

Tools

Dealership management systems

Inventory software

Microsoft Office Suite

Job description

A machinery manufacturing company in Pennsauken Township is seeking a Parts & Service Advisor to serve as the primary contact between customers and the service departments. The role includes assisting customers with parts inquiries, scheduling services, and ensuring customer satisfaction. Candidates should have strong communication, mechanical knowledge, and customer service skills. This position offers competitive compensation along with an annual performance bonus and benefits.