Service Scheduling Coordinator

Werner Kia; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Werner Kia in Tallahassee, FL is seeking a Service Scheduling Coordinator to join our service team full-time. You will handle incoming calls, schedule service appointments, and coordinate with service advisors to maintain smooth shop flow.

The right candidate will have customer service experience, strong communication, and proficiency with computer systems. This role emphasizes teamwork, accuracy, and delivering excellent client satisfaction.

Qualifications

• Experience in customer service required.
• Strong communication and collaboration skills.
• Proficient with computer applications and internet tools.
• Valid driver's license required.
• High school diploma or equivalent.
• Detail-oriented with strong organizational skills.

Responsibilities

• Answer calls and schedule service appointments.
• Provide initial scheduling information and scripts/templates.
• Follow up with clients after service for satisfaction.
• Handle parts orders and no-show appointments.
• Maintain shop flow and team relationships.
• Use POS tracking system daily.

Skills

Customer service

Team collaboration

Communication skills

Computer skills

Time management

Valid driver’s license

Education

High school diploma

Tools

POS tracking system

Job description

Position: Service Scheduling Coordinator Position is full-time. This is not a remote position. Job Address: 2755 W. Tennessee Street, Tallahassee, FL 32304 We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to phone inquiries using email, scripts and templates
• Provide customers with initial scheduling information and drive successful shop flow
• Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
• Follow up with clients that have incoming parts orders and no-show service appointments
• Participate in team and process development sessions – maintaining positive relationships with teammates, service teams and dealership management
• Utilize POS tracking system daily.

Requirements

• Drug Testing & Background Check Required.
• Valid Driver's License is required.
• High School Diploma or equivalent.
• Ability to persuasively communicate with customers to set appointments.
• Detail-oriented with strong organizational skills.
• Capable of working at a high pace in a fast-paced environment.
• Excellent computer skills.
• Outstanding written and verbal communication skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any