Automotive Service Appointment Coordinator

HASELWOOD AUTO GROUP; Bremerton (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

401K with employer match

Medical, Dental, Vision Insurance

Paid Vacation after 6 months

Sick leave accrual

Wellness program

Employee Assistance Program

Employee Vehicle Purchase Program

Employee Referral Program

Job summary

HASELWOOD AUTO GROUP in Bremerton, WA seeks a Service Appointment Coordinator to schedule service appointments, conduct follow-up calls, and coordinate with Service Advisors to ensure a seamless customer experience.

The role requires a high school diploma, 1 year of related experience, and strong communication skills. Benefits include medical, dental, vision, 401K, paid vacation, and weekly pay.

Qualifications

• High School graduation or equivalent.
• One year of retail sales, clerical or related experience.
• Intermediate computer experience with MS Office.
• Excellent written and verbal communication skills.

Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses in order to accurately answer guest questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Search for answers to guest questions prior to transferring the call to a Service Advisor.
• Follow the Client Care Center Policies and Procedures manual.
• Follow guiding principles for the auto group.
• Meet or exceed all Key Performance Indicators for client service.

Skills

Excellent communication

MS Office

Education

High school diploma

Tools

MS Office

Job description

Service Appointment Coordinators assist in delivering remarkable experiences to our customers and are responsible to schedule service appointments for customers, conduct follow up calls, connect with Service Advisors and Shop Leads on work availability. They partner with the Service Client Care Manager regarding any escalated issues and document any pertinent information pertaining to scheduled work. They also contact and schedule appointments for special order parts cards and file repair orders.

This position offers excellent growth and training opportunities! Flexible schedules available! We offer a competitive salary and benefit package. Incumbents will be required to successfully complete a background check, drug screen, and driving records check.

Responsibilities Include

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Using the Blueprint Knowledge Drive to search for answer(s) to guest's questions prior to transferring the phone call to a Service Advisor.
• Following the "Client Care Center Policies and Procedures" manual.
• Follow all guiding principles for the auto group.
• The ability to meet or exceed all Key Performance Indicators for client service.

Requirements

• High School graduation or equivalent
• One (1) year of retail sales, clerical or related experience.
• Intermediate Computer experience with MS Office.
• Excellent written and verbal communication skills.

Benefits - What we offer

• Competitive base pay $18 - $24 per hour plus bonus incentives.
• Weekly pay
• 401K with employer match up to 50% of 5%
• Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
• 1 week of Paid Vacation after 6 months of employment
• Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
• Employee Wellness Program
• Employee Assistance Program for all employees
• Employee Vehicle Purchase Program
• Employee Referral Program

We look forward to meeting you!

*Equal Opportunity Employer*