Service Reservations Coordinator - Automotive BDC

Crown Honda; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible spending accounts

401K with company match

PTO

Community service opportunities

Company stability

Job summary

Crown Automotive Group is seeking a Full-Time Service Reservations Coordinator in Pinellas Park, Florida. The role coordinates service reservations for dealerships across Florida, Ohio and Tennessee, handling inbound/outbound calls to schedule, confirm, or reschedule appointments.

Work hours are 9am–6pm on weekdays and 8am–4pm on Saturdays (rotating). Benefits include medical, dental, vision, disability, life insurance, 401K with match, and PTO, with a focus on team satisfaction and community

Qualifications

• One-year customer service experience preferred.
• Basic computer skills.
• Strong communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Answer inbound calls and make outbound calls to schedule, confirm, or reschedule appointments.
• Schedule appointments for customers across Florida, Ohio and Tennessee dealerships.
• Notify departments of customer needs and follow up to ensure satisfaction.
• Maintain professional and courteous communication with customers and team members.

Skills

Customer service

Appointment scheduling

Communication skills

Multi-tasking

Phone etiquette

Job description

Crown has an immediate opening for a Full-TimeService Reservations Coordinator.

Work in a dynamic, fast-paced environment coordinating service customer reservations at Crown’s dealerships in Florida, Ohio, and Tennessee from your Pinellas Park office.

Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments. Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing.

Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and co-workers. Your satisfaction as a team member is most important to us!

Work Hours are 9am to 6pm on weekdays, and 8am to 4pm on Saturdays (rotating).

This is a great opportunity to join a well-established and growing family-owned company!

The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg, with multiple stores throughout Florida, Tennessee and Dublin, Ohio.

Come join our team!

Our benefits are listed below

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• PTO - Personal/Vacation
• The stability of an established company
• Opportunities to serve your community

Responsibilities Include:

• Follow all company and department policies and procedures.
• Be at work on time and ready to work.
• Handle all calls in a professional manner.
• Schedule appointments for customers as needed.
• Daily, call customers to confirm service appointments.
• Notify various departments regarding customer wants/needs.
• Schedule appointments when special order parts arrive.
• Make outbound calls to customers who have not had their service done, timely to schedule a service appointment.
• Make outbound calls to customers who declined recommended services in an effort to bring themback to the dealership by scheduling a service appointment.
• Make other miscellaneous calls to customers g them back to bring them back to the dealership by scheduling service appointments.
• Refer positive and negative feedback to appropriate channels.
• Keep work areas clean and neat.
• Performs other duties as assigned based on company’s needs.

Specific qualifications include (but are not limited to):

• One-year customer service experience
• Basic computer skills
• Strong communication skills
• Appointment scheduling skills
• Outstanding organizational skills
• Strong work ethic
• Comfortable with high inbound call volume
• Highly motivated
• Excellent phone skills
• Must be able to work a flexible work schedule, if needed
• Ability to juggle multiple tasks
• Ability to work in a call center environment

EOE/DFWP

Thank you for considering joining our team!