Service Appointment Coordinator

ED MORSE AUTOMOTIVE GROUP; Tampa (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hands on Training

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Professional Work Environment

Team Lunches

Bonus Opportunities

Uncapped Commission

Weekly Pay

Snacks and Coffee

Descripción de la vacante

Ed Morse Automotive Group in Tampa, FL is seeking a Service Appointment Coordinator to engage with customers by phone and schedule appointments for our sales team. You will provide clear information on services and offers, and maintain accurate CRM records of interactions and appointments.

The role emphasizes teamwork with the sales department and a focus on meeting appointment targets while delivering excellent customer service in a fast-paced dealership environment.

Formación

• High school diploma or equivalent.
• Experience in customer service or sales is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Comfortable using a computer and CRM software.

Responsabilidades

• Engage with potential customers via phone to understand their automotive needs.
• Schedule appointments for our sales team based on customer availability and dealership capacity.
• Provide clear and concise information about our services and current offers.
• Maintain accurate records of customer interactions and appointments in our CRM system.
• Collaborate effectively with the sales department to ensure a smooth handover of leads.
• Strive to exceed appointment setting goals while maintaining a high level of customer satisfaction.

Conocimientos

Communication skills

Customer service

Phone etiquette

Scheduling

Organizational skills

Educación

High school diploma

Herramientas

CRM software

MS Office

Descripción del empleo

Job Description

Welcome to Ed Morse Automotive Group, a place where your voice makes a real difference! We're not just selling cars; we're building relationships and creating positive experiences for every person who connects with us. Located in sunny Tampa, Florida, our team is dedicated to providing exceptional service from the very first contact. As a Service Appointment Coordinator, you'll be the friendly introduction to our world-class automotive services. You'll have the opportunity to connect with potential customers, understand what they're looking for, and guide them towards finding the perfect vehicle. We believe in fostering a supportive and encouraging work environment where every team member is valued. If you have a knack for talking to people, a positive outlook, and are eager to contribute to a growing team that genuinely cares about its customers, we’d be thrilled to have you join us!

Benefits

• Hands on Training
• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plan
• Professional Work Environment
• Team Lunches
• Bonus Opportunities
• Uncapped Commission
• Weekly Pay
• Snacks and Coffee

Responsibilities

• Engage with potential customers via phone to understand their automotive needs.
• Schedule appointments for our sales team based on customer availability and dealership capacity.
• Provide clear and concise information about our services and current offers.
• Maintain accurate records of customer interactions and appointments in our CRM system.
• Collaborate effectively with the sales department to ensure a smooth handover of leads.
• Strive to exceed appointment setting goals while maintaining a high level of customer satisfaction.

Requirements

• High school diploma or equivalent.
• Previous customer service or sales experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Comfortable using a computer and CRM software.
• A positive attitude and a genuine desire to help others.