Service Scheduling Coordinator

Werner Auto Team; Tallahassee (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A growing automotive company in Tallahassee seeks a Service Scheduling Coordinator to enhance customer service and appointment scheduling. Ideal candidates will possess a strong background in customer service, excellent communication skills, and a collaborative attitude. This full-time position requires a valid driver's license and proficiency in computer skills. Responsibilities include answering calls, scheduling appointments, and following up with clients post-service. The work environment is fast-paced, demanding detail-oriented individuals who can thrive under pressure.

Qualifications

• Previous customer service experience is required.
• Excellent written and verbal communication skills.
• Valid driver's license is mandatory.

Responsibilities

• Answer customer calls and follow up with service appointments.
• Respond to phone inquiries using email and templates.
• Ensure excellent client satisfaction ratings.

Skills

Customer service experience

Excellent teamwork

Communication skills

Organizational skills

Computer skills

Education

High School Diploma or equivalent

Job description

Position: Service Scheduling Coordinator

Position is full-time.

This is not a remote position.

Job Address: 2755 W. Tennessee Street, Tallahassee, FL 32304

We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with service appointments
• Respond quickly to phone inquiries using email, scripts and templates
• Provide customers with initial scheduling information and drive successful shop flow
• Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
• Follow up with clients that have incoming parts orders and no-show service appointments
• Participate in team and process development sessions - maintaining positive relationships with teammates, service teams and dealership management
• Utilize POS tracking system daily

Requirements

• Drug Testing & Background Check Required.
• Valid Driver’s License is required.
• High School Diploma or equivalent.
• Ability to persuasively communicate with customers to set appointments.
• Detail-oriented with strong organizational skills.
• Capable of working at a high pace in a fast-paced environment.
• Excellent computer skills.
• Outstanding written and verbal communication skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any