Service Appointment Specialist

Werner Kia; Tallahassee (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Werner Kia in Tallahassee, FL is seeking a Service Scheduling Coordinator to join our service team full-time. You will handle incoming calls, schedule service appointments, and coordinate with service advisors to maintain smooth shop flow.

The right candidate will have customer service experience, strong communication, and proficiency with computer systems. This role emphasizes teamwork, accuracy, and delivering excellent client satisfaction.

Qualifications

• Experience in customer service required.
• Strong communication and collaboration skills.
• Proficient with computer applications and internet tools.
• Valid driver's license required.
• High school diploma or equivalent.
• Detail-oriented with strong organizational skills.

Responsabilités

• Answer calls and schedule service appointments.
• Provide initial scheduling information and scripts/templates.
• Follow up with clients after service for satisfaction.
• Handle parts orders and no-show appointments.
• Maintain shop flow and team relationships.
• Use POS tracking system daily.

Connaissances

Customer service

Team collaboration

Communication skills

Computer skills

Time management

Valid driver’s license

Formation

High school diploma

Outils

POS tracking system

Description du poste

Werner Kia in Tallahassee, FL is seeking a Service Scheduling Coordinator to join our service team full-time. You will handle incoming calls, schedule service appointments, and coordinate with service advisors to maintain smooth shop flow.

The right candidate will have customer service experience, strong communication, and proficiency with computer systems. This role emphasizes teamwork, accuracy, and delivering excellent client satisfaction.