Service & Scheduling Coordinator

Colonial Group; Lewiston (ME); On-site; USD 33,000 - 36,000; Full time

Job summary

Colonial Group in Lewiston, ME seeks a full-time Service Coordinator to interact with service customers, technicians, parts and vendors. You will schedule and confirm service appointments, open/close work orders, and record details meticulously. Strong MS Office skills and ERP experience are a plus.

Focus on reliability and cross-team coordination in a fast-paced environment. Responsibilities include payroll timecard entry, billing research, and ensuring timely issue resolution while upholding

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Responsibilities

• Answering internal and customer service calls.
• Weekly payroll timecard entry.
• Opening and closing work orders, including accurately recording story lines into each order.
• Costing work orders at a rate of no less than 225 segments per month.
• Follow up with other inter-company departments on open issues.
• Monitor work in process (WIP).
• Scheduling periodic maintenance for customer equipment.
• Scheduling transportation for equipment moved to a branch or customer.
• Cross train with other admin staff for back-up in all positions.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Colonial Group in Lewiston, ME seeks a full-time Service Coordinator to interact with service customers, technicians, parts and vendors. You will schedule and confirm service appointments, open/close work orders, and record details meticulously. Strong MS Office skills and ERP experience are a plus.

Focus on reliability and cross-team coordination in a fast-paced environment. Responsibilities include payroll timecard entry, billing research, and ensuring timely issue resolution while upholding