Service Coordinator

ALTG; Bow, Northern (NH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ALTG in Bow, NH seeks a full-time Service Administrator to manage work orders, scheduling, and customer inquiries. The role supports dispatching technicians and payroll, requiring strong MS Word/Excel/Outlook skills and customer service experience.

Ideal candidates communicate clearly, manage time well, and can read/interpret safety and operating manuals. Previous ERP experience is a plus.

Qualifications

• Customer service experience preferred.
• Strong computer skills; Word/Excel/Outlook required; ERP experience a plus.
• Excellent verbal and written communication skills.
• Good time management and ability to interact with coworkers and customers.
• Ability to read and interpret documents; write routine reports.

Responsibilities

• Open and close work orders for all customers.
• Schedule transportation for equipment moves.
• Answer phones and provide customer service.
• Research billing and invoicing questions and provide solutions.
• Assist dispatching service technicians and payroll.

Skills

Customer service

Microsoft Word

Excel

Outlook

ERP experience

Verbal communication

Time management

Reading & interpretation

Reasoning ability

Math basics

Tools

Microsoft Word

Excel

Outlook

Job description

OurBow, NHlocation is looking for a full time Service Administrator. The responsibilities of the position consist of, but are not limited to:

• Opening and closing work orders for all types of customers
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Answering the phone and providing customer service
• Research billing and invoicing questions and provide solutions.
• Assist with dispatching service technicians.
• Assist with technician and office payroll.
• Cross train with other admin staff to provide back-up in all positions
• Various other office and service duties as assigned by Management

Qualifications:

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions..