Service Coordinator: Scheduling & Customer Support

Alta Equipment Company; Lewiston (ME); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Training

Benefits package

401(k) with match

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group in Lewiston, ME is seeking a full-time Service Coordinator to manage service customers, technicians, parts and vendors, and to schedule and confirm service appointments. You will open and close work orders and ensure accurate recording of details in each order.

The role requires strong computer skills (Word, Excel, Outlook) and excellent verbal and written communication. ERP experience is a plus, and a focus on timely, accurate administration will support the branch and our

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers and customers.
• Language skills to read and interpret documents and to write routine reports and correspondence.
• Able to perform basic math with money and measurements.

Responsibilities

• Schedule and confirm service appointments.
• Answer internal and customer service calls.
• Enter payroll timecards weekly.
• Open and close work orders with accurate notes.
• Cost work orders with detailed data across many segments.
• Coordinate with other departments to resolve issues.
• Establish and monitor WIP and maintenance schedules.
• Arrange transportation for equipment movements.
• Cross-train with staff to provide back-up.
• Assist billing with questions and research.
• Maintain Alta's guiding principles in daily work.
• Maintain consistent attendance.

Skills

Customer service

Microsoft Office

Verbal & written communication

Time management

Attention to detail

Problem solving

Tools

ERP system

Job description

Alta Equipment Group in Lewiston, ME is seeking a full-time Service Coordinator to manage service customers, technicians, parts and vendors, and to schedule and confirm service appointments. You will open and close work orders and ensure accurate recording of details in each order.

The role requires strong computer skills (Word, Excel, Outlook) and excellent verbal and written communication. ERP experience is a plus, and a focus on timely, accurate administration will support the branch and our