Service Scheduler & Office Administrator

Heydlauff's Appliance, Inc.; Chelsea (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Heydlauff's Appliance, Inc. is seeking an organized Office Administrator to support daily service operations. You will be the first point of contact for customers, manage scheduling, handle warranty submissions, and assist with light accounting. Excellent communication and data entry accuracy are essential in a fast-paced environment.

The role requires reliable, detail-oriented teamwork with the ability to prioritize multiple tasks and maintain confidential financial records.

Qualifications

• Highly organized and customer-focused; first point of contact for customers.
• Excellent phone presence and communication; ability to de-escalate concerns.
• Detail-oriented with comfort handling numbers and data.
• Proficient in Microsoft Office (Excel, Word, Outlook); basic accounting skills.

Responsibilities

• Answer inbound calls; assist customers with scheduling service appointments.
• Coordinate technician schedules and update service management software.
• Submit warranty claims; track status and maintain records.
• Apply customer payments to invoices; assist with daily deposits and data entry.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Scheduling software

Tools

Service management software

Job description

Heydlauff's Appliance, Inc. is seeking an organized Office Administrator to support daily service operations. You will be the first point of contact for customers, manage scheduling, handle warranty submissions, and assist with light accounting. Excellent communication and data entry accuracy are essential in a fast-paced environment.

The role requires reliable, detail-oriented teamwork with the ability to prioritize multiple tasks and maintain confidential financial records.