Service Scheduler & Office Admin Pro

Heydlauff's Appliance, Inc.; Chelsea (MI); Presencial; USD 40 000 - 52 000; Tempo integral

Resumo da oferta

Heydlauff's Appliance, Inc. is seeking an organized Office Administrator to manage daily operations in a fast-paced service environment. You will be the first point of contact for customers, coordinate service scheduling, handle warranty claims, light accounting, and data entry. Strong communication and numbers fluency are essential.

The role requires reliability, confidentiality with financial information, and team collaboration to maintain smooth service workflows and accurate records.

Qualificações

• Excellent customer service and phone etiquette.
• Detail-oriented with strong data entry and numbers.
• Experience with service management or scheduling software preferred.

Responsabilidades

• Answer inbound calls and assist customers with scheduling service appointments.
• Coordinate technician schedules for efficiency and timeliness.
• Submit warranty claims to manufacturers accurately and timely.
• Apply customer payments to open invoices and assist with invoice processing and account reconciliation.
• Maintain accurate financial records and reports.

Conhecimentos

Phone & Communication Skills

Administrative Skills

Data Entry

Microsoft Office

Service Scheduling Software

Warranty Claims

Customer Service

Ferramentas

Excel

Outlook

Word

Descrição da oferta de emprego

Heydlauff's Appliance, Inc. is seeking an organized Office Administrator to manage daily operations in a fast-paced service environment. You will be the first point of contact for customers, coordinate service scheduling, handle warranty claims, light accounting, and data entry. Strong communication and numbers fluency are essential.

The role requires reliability, confidentiality with financial information, and team collaboration to maintain smooth service workflows and accurate records.