Asistente de oficina

Heydlauff's Appliance, Inc.; Chelsea (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Heydlauff's Appliance, Inc. is seeking an organized Office Administrator to support daily service operations. You will be the first point of contact for customers, manage scheduling, handle warranty submissions, and assist with light accounting. Excellent communication and data entry accuracy are essential in a fast-paced environment.

The role requires reliable, detail-oriented teamwork with the ability to prioritize multiple tasks and maintain confidential financial records.

Qualifications

• Highly organized and customer-focused; first point of contact for customers.
• Excellent phone presence and communication; ability to de-escalate concerns.
• Detail-oriented with comfort handling numbers and data.
• Proficient in Microsoft Office (Excel, Word, Outlook); basic accounting skills.

Responsibilities

• Answer inbound calls; assist customers with scheduling service appointments.
• Coordinate technician schedules and update service management software.
• Submit warranty claims; track status and maintain records.
• Apply customer payments to invoices; assist with daily deposits and data entry.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Scheduling software

Tools

Service management software

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Office Administrator / Service Coordinator

Position Summary

We’re seeking a highly organized and customer-focused Office Administrator to support daily operations in a fast-paced service environment. This role serves as the first point of contact for customers, coordinates service scheduling, manages warranty claim submissions, service parts, and handles light accounting functions. The ideal candidate is detail-oriented, comfortable on the phone, excellent customer service, and confident working with numbers and data.

Key Responsibilities:

Customer Service & Phone Support

• Answer inbound calls and assist customers with scheduling service appointments
• Coordinate technician schedules for efficiency and timeliness
• Provide clear information regarding service fees, policies, and availability
• Follow up with customers regarding appointment confirmations and updates
• Maintain a professional, friendly, and solution-focused phone presence

Service Scheduling & Coordination

• Schedule and route service calls based on technician availability and location
• Update service management software with accurate call details
• Communicate changes or delays to customers and technicians

Warranty Claims Administration

• Submit warranty claims to manufacturers accurately and timely
• Track claim status and follow up as needed
• Maintain organized digital and/or physical warranty records
• Ensure supporting documentation is complete and compliant

Light Accounting & Data Entry

• Apply customer payments accurately to open invoices
• Prepare and record daily bank deposits
• Perform data entry related to service calls, billing, and collections
• Assist with invoice processing and account reconciliation
• Maintain accurate financial records and reports

Qualifications & Skills

Phone & Communication Skills

• Strong verbal communication skills with a professional and confident tone
• Comfortable handling high call volume
• Ability to de-escalate concerns and provide helpful solutions
• Clear and accurate information gathering

Administrative & Technical Skills

• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with service management or scheduling software preferred
• Accurate data entry skills with strong attention to detail
• Ability to prioritize and multitask in a busy office setting

Preferred Experience

• Customer service or call center background

Key Attributes

• Reliable and punctual
• Detail-oriented and highly organized
• Team-oriented with a positive attitude
• Able to maintain confidentiality with financial information