Appliance Service Coordinator & Customer Experience

Farm & Home Hardware; Ashland (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Job summary

Farm & Home Hardware in Ashland, Ohio is seeking a motivated Appliance Service Department Administrator. This role serves as the primary contact for customers and involves managing service calls, scheduling technicians, and handling warranty claims.

The ideal candidate should have strong organizational skills and thrive in a fast-paced environment, ensuring a high level of customer satisfaction.

Qualifications

• Experience in appliance service or customer service preferred.
• Ability to work independently while managing multiple priorities.
• Professional and positive attitude.

Responsibilities

• Answer incoming service department phone calls and emails.
• Create and maintain accurate service work orders.
• Order repair parts from manufacturers and distributors.
• Process customer payments and maintain accurate records.
• Assist with inventory accuracy through regular cycle counts.

Skills

Strong customer service skills

Excellent verbal and written communication

Strong organizational and multitasking skills

Proficiency with computers and office software

Education

High school diploma or equivalent

Job description

Farm & Home Hardware in Ashland, Ohio is seeking a motivated Appliance Service Department Administrator. This role serves as the primary contact for customers and involves managing service calls, scheduling technicians, and handling warranty claims.

The ideal candidate should have strong organizational skills and thrive in a fast-paced environment, ensuring a high level of customer satisfaction.