HVAC Office Admin/ Assistant

ALA FLORIDA HVAC LLC; Port Charlotte (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

ALA FLORIDA HVAC LLC in Port Charlotte, Florida is hiring an Office Assistant / HVAC Service Coordinator. This position involves answering customer calls, scheduling maintenance, managing inventory, and supporting technicians in a casual office environment. Candidates should have a high school diploma and at least 2 years of relevant experience in customer service or dispatching. A valid driver's license is required. Training is provided, and work hours are Monday to Friday with some overtime during busy seasons.

Qualifications

• 2 years related experience in customer service, dispatching, or scheduling.
• Valid driver's license and insurable driving record.
• The ability to type 40+ WPM with accuracy.

Responsibilities

• Answer phone calls and emails.
• Schedule service and maintenance calls.
• Support field technicians by occasionally delivering parts.

Skills

Customer service

Organizational skills

Data entry

MS Office Suite

Education

High school Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

We are hiring an Office Assistant / HVAC Service Coordinator to join our team!

This position is the first point of contact for our customers and will be responsible for providing excellent customer service, taking accurate and detailed information on customer issues/needs, scheduling routine maintenance & service calls, inventory control, and providing support to our technicians in the field.

The office/Shop is a space that our technicians and installers come into daily. Very casual work environment and dress code, and in- house training provided.

Work Hours

8:00am to 4:00pm, Monday through Friday, with occasional overtime during the busy season

What you will be doing

• Working in an office setting
• Answering phone calls and emails
• Scheduling service and maintenance calls
• Dispatching technicians
• Date entry for parts ordering and updating customer database information
• Inventory control & putting away parts shipments
• Receiving materials and checking serial numbers
• Putting away inventory in our warehouse
• Supporting field techs by occasionally delivering parts
• Schedule city inspections
• Deal with warranty and claims

Qualifications

• High school Diploma or equivalent
• Valid driver's license and insurable driving record
• 2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education.
• The ability to type 40 + WPM with accuracy
• Data entry, filing, and other general office duties
• Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
• Strong organizational skills and high attention to detail