Service Scheduler & Customer Success Lead

Electric Motor Repair; Beltsville (MD); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401K with match

Tuition reimbursement

Profit sharing

Paid holidays

Disability insurance

Life insurance

Vision plans

Wellness day

Paid vacation

Job summary

Electric Motor Repair in Beltsville, MD is seeking a Service Coordinator to manage field service operations by scheduling and dispatching commercial kitchen service requests. This role serves as the communication hub between customers and technicians, ensuring efficient scheduling, optimal resource use, and prompt, professional service.

The position emphasizes organization, strong customer service, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong customer service mindset with a proactive attitude.
• Excellent written and verbal communication skills; professional demeanor.
• Exceptional organizational skills and ability to manage multiple tasks in a fast-paced setting.
• Knowledge of the local metropolitan service area and routing considerations.
• Willingness to learn the company's dispatch and service management software.
• Understanding of technician skill sets and resource coordination.
• Strong attention to detail and accuracy in record keeping.

Responsibilities

• Answer incoming customer calls promptly with professional service.
• Schedule and dispatch service calls based on technician availability and location.
• Coordinate preventive maintenance, repairs, and after-hours requests.
• Monitor schedules, status, and dispatch priorities to maximize productivity.
• Maintain scheduling records in the service management system.
• Communicate effectively with customers, technicians, and internal teams.
• Perform other administrative duties in support of the Service Department.

Skills

Customer service

Communication

Organization

Prioritization

Time management

Tools

Dispatch software

Job description

Electric Motor Repair in Beltsville, MD is seeking a Service Coordinator to manage field service operations by scheduling and dispatching commercial kitchen service requests. This role serves as the communication hub between customers and technicians, ensuring efficient scheduling, optimal resource use, and prompt, professional service.

The position emphasizes organization, strong customer service, and the ability to thrive in a fast-paced environment.