HVAC Service Dispatcher & Operations Coordinator

Commercial Express HVAC LLC; Sterling (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Life insurance

Disability insurance

Employee referral program

Company events

Job summary

Centryx Mechanical Solutions is seeking an HVAC Service Coordinator/Dispatcher to act as the communication hub between customers, field technicians, and internal teams. You will schedule, dispatch, and monitor service requests, ensuring timely updates and exceptional service.

The role requires strong organizational skills, problem solving, and a customer-focused approach to help keep service operations running smoothly and efficiently.

Qualifications

• High school diploma or GED.
• Strong customer service skills and a solutions-oriented mindset.
• Excellent organizational, time-management, and multitasking abilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Dependable, punctual, and committed to teamwork and accountability.

Responsibilities

• Dispatch and prioritize service calls to HVAC technicians.
• Communicate clearly and professionally with customers regarding appointments, scheduling, and updates.
• Create accurate work orders and track job progress from start to finish.
• Support technicians in the field and proactively resolve scheduling or service issues.
• Maintain organized service records and ensure smooth daily operations.

Skills

Customer service

Organization

Communication

Microsoft Office

Punctuality

Education

High school diploma or GED

Tools

HVAC service software

Job description

Centryx Mechanical Solutions is seeking an HVAC Service Coordinator/Dispatcher to act as the communication hub between customers, field technicians, and internal teams. You will schedule, dispatch, and monitor service requests, ensuring timely updates and exceptional service.

The role requires strong organizational skills, problem solving, and a customer-focused approach to help keep service operations running smoothly and efficiently.