Service Scheduler & Customer Care Specialist

Esler Companies; Denver (CO); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with 50% match up to 6% of your  

Paid Time Off

Company Paid Holidays

Tuition Reimbursement

Paid Volunteer Time

Job summary

Esler Companies in Denver, CO is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world-class customer service by diagnosing issues, explaining solutions, and expediting corrections after installations.

Responsibilities include handling inbound/outbound scheduling calls, maintaining technician schedules, quoting parts and labor for non-warranty work, and ensuring payments are received before scheduling.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Teamwork

Excel

Phone etiquette

Adaptability

Operations/ordering (plus)

Tools

MS Office Suite

Excel

Job description

Esler Companies in Denver, CO is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world-class customer service by diagnosing issues, explaining solutions, and expediting corrections after installations.

Responsibilities include handling inbound/outbound scheduling calls, maintaining technician schedules, quoting parts and labor for non-warranty work, and ensuring payments are received before scheduling.