Field Service Coordinator: Scheduling & Customer Care

Alexandria Moulding; Bethlehem (Northampton County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Company-Paid Time Off

Paid Holidays & Floating Holidays

PLUS, ADDITIONAL PERKS!

Job summary

Specialty Building Products is seeking a Field Service Coordinator to support customer contacts, service workflows, and appointment scheduling across our North American network. You will manage service records, coordinate inspections and repairs, and respond to inquiries to ensure timely confirmations.

The role emphasizes strong organizational skills, product knowledge, and installation techniques, with opportunities to contribute to a growing distribution group across multiple brands.

Qualifications

• Knowledge of door shop procedures and product
• Good time management and organizational skills
• Technical knowledge of procedures required to repair and maintain all products sold by Reeb
• Knowledge of installation techniques and procedures.

Responsibilities

• Provide constant Customer contact with both internal and external customers.
• Process and administer all service-related workflow including Service Requests and Parts Orders.
• Schedule inspection, repair and service-for-a-fee appointments.
• Maintain Service Records within the Field Service Database
• Answer all incoming calls, e-mails, faxes and mailings for assigned region and contact customer to confirm receipt (and if possible, schedule appointment) within two (2) business days.

Skills

Door shop procedures

Time management

Technical repair knowledge

Installation techniques

Job description

Specialty Building Products is seeking a Field Service Coordinator to support customer contacts, service workflows, and appointment scheduling across our North American network. You will manage service records, coordinate inspections and repairs, and respond to inquiries to ensure timely confirmations.

The role emphasizes strong organizational skills, product knowledge, and installation techniques, with opportunities to contribute to a growing distribution group across multiple brands.