Customer Care & Dispatch Coordinator

Leslie's, Inc.; Denver (CO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401K with company match

Paid training

Employee discounts

Job summary

Leslie's, Inc. is hiring a Customer Care Representative in Denver to deliver exceptional service by phone, email, and other channels. You will schedule service, dispatch technicians, process billing and warranty claims, and manage orders with accuracy and care.

The role requires a customer-first mindset, strong communication, and the ability to work weekends. Proficiency with Google Workspace and MS Office is expected; competitive pay and benefits are included.

Qualifications

• Excellent verbal and written communication skills.
• Strong attendance record and dependable work habits.
• Ability to work a flexible schedule, including weekends.
• Customer service experience with strong problem-solving and conflict resolution skills.
• Ability to multitask, document information accurately, conduct web research, and manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls in a friendly, professional, and timely manner.
• Schedule service appointments and coordinate technician routing and dispatch.
• Process billing, service orders, sales orders, and warranty claims.
• Resolve customer concerns, including billing disputes, warranty issues, and accounts receivable inquiries.
• Follow up with customers and internal departments to ensure timely resolution of issues.
• Provide accurate product and service information while identifying opportunities to recommend additional products or services.
• Assist walk-in customers with their service and product needs.
• Oversee and maintain service van inventory.
• Communicate effectively with customers and internal teams via phone and email.
• Contribute to team projects and complete assigned tasks with accountability.
• Analyze customer feedback and recommend process or service improvements to management.
• Support the team by taking on additional responsibilities as needed.
• Commitment to continuous learning and expanding product, process, and industry knowledge.
• Proficiency with Google Workspace, Microsoft Office, and department-specific systems.
• Strong customer-first mindset with the ability to collaborate effectively as part of a team.
• Excellent organization, attention to detail, and problem-solving skills.

Skills

Customer service

Problem solving

Multitasking

Communication skills

Team collaboration

Tools

Google Workspace

Microsoft Office

Job description

Leslie's, Inc. is hiring a Customer Care Representative in Denver to deliver exceptional service by phone, email, and other channels. You will schedule service, dispatch technicians, process billing and warranty claims, and manage orders with accuracy and care.

The role requires a customer-first mindset, strong communication, and the ability to work weekends. Proficiency with Google Workspace and MS Office is expected; competitive pay and benefits are included.