Installation Coordinator - Client Scheduling & Support

Esler Companies; Cannon Run West (PA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 1

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies is seeking an Installation Coordinator to join our Operations team in the United States. You will schedule customer installations, maintain proactive communication, and coordinate with install teams to ensure a smooth process.

Strong organizational skills, excellent customer service, and comfort with technology are essential. The role offers a variable schedule, growth opportunities, and a supportive team environment.

Qualifications

• Excellent customer relations, empathetic & personable skills.
• Exceptional communication skills of listening and speaking for handling customer conflicts.
• Knowledgeable with tactful and diplomatic approach to tasks at hand.
• Must be able to organize & prioritize.
• Ability to adapt well and accept feedback in a changing environment.
• Must be comfortable in technology driven environment.
• Ability to work independently & with other teammates.
• High School Diploma or equivalent required; College Degree preferred.

Responsibilities

• Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling.
• Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs.
• Takes both inbound and outbound scheduling calls.
• Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates.
• Provides back up and support to other members of the operations team as needed.
• Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied.
• Possibly prepares contract amendments as necessary.
• Other jobs duties as assigned.

Skills

Customer relations

Empathetic

Communication

Organizational skills

Adaptability

Tech-savvy

Independent work

Education

High School Diploma

College degree preferred

Job description

Esler Companies is seeking an Installation Coordinator to join our Operations team in the United States. You will schedule customer installations, maintain proactive communication, and coordinate with install teams to ensure a smooth process.

Strong organizational skills, excellent customer service, and comfort with technology are essential. The role offers a variable schedule, growth opportunities, and a supportive team environment.