Customer Service & Scheduling Coordinator - Bonus Eligible

Esler Companies | Renewal by Andersen; Oklahoma City (OK); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Performance based bonus opportunities

Tuition Reimbursement

401k with 50% match up to 6% of your年

Job summary

Esler Companies – Renewal by Andersen in Oklahoma City is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world-class service to homeowners, determine problems, explain solutions, and expedite corrections or adjustments after installations.

Responsibilities include handling inbound/outbound scheduling calls, maintaining technician schedules, quoting non-warranty parts and labor, verifying payments, documenting actions, and scanning orders into the

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer Service

Communication

Teamwork

Typing

Adaptability

Operations knowledge

Tools

MS Office Suite

Excel

Job description

Esler Companies – Renewal by Andersen in Oklahoma City is seeking an experienced Customer Service Coordinator to join our Service team. You will provide world-class service to homeowners, determine problems, explain solutions, and expedite corrections or adjustments after installations.

Responsibilities include handling inbound/outbound scheduling calls, maintaining technician schedules, quoting non-warranty parts and labor, verifying payments, documenting actions, and scanning orders into the